MISSION STATEMENT
Mission Statement – Your Loyal Plumbing Companion 🐾
“There’s no second chance at a first impression, so we always bring our A-game and wagging tails.”
At Plumbdog, we know our clients’ time is precious—and we respect it by offering more than just a quick fix. Since our start in 2010, we’ve learned that most clients value options that ensure long-term peace of mind. Whether it’s finding the best solution for their budget or fixing the problem right the first time, we make sure clients stay in control. Because no one wants to wake up to a cold shower or a blocked toilet, especially on a long weekend.
While others may promise “no callout fees” or “free quotes,” we believe clients deserve better. Often, these offers come with a glorified quoting officer in a van, clipboard in hand, and no tools to get the job done. But at Plumbdog, our highly trained technicians arrive ready to roll, with every tool and piece of equipment needed to handle the job on the spot. We present clear options upfront, tailored to meet your needs and budget, and if you’re not ready to move forward, we simply charge a small fee for our time and leave a detailed quote to consider at your own pace.
Over the years, we’ve become masters in our craft, specializing in:
Emergency plumbing repairs
Leak detection and repairs
Drain cleaning, CCTV inspections, and repairs
Hot water repairs and replacements
We treat every home as if it were our own and recommend solutions we’d trust in our own spaces. Our attention to detail is the difference between a “job done” and a “job done well.” Through experience, we found that working directly with clients—rather than through third-party management—allows us to deliver the best service possible. After parting ways with 72 real estate offices, we now work directly with homeowners and landlords, giving each client our loyalty, expertise, and a solution that stands the test of time.
Our mission is simple: to serve with pride, lead with heart, and raise the bar for quality service. This approach isn’t for everyone, but for us, it’s the only way to truly showcase the Plumbdog promise: reliable service, real solutions, and customer care that leads the pack.
“There is no second chance at a first impression.”
We believe that one group of plumbers can transform an industry.
We LOVE plumbing! Through leading by example, we are raising the standards of plumbing and gas services across Australia. Our staff training and supervision is second to none.
Our competitors are met with integrity and respect.
We earn the respect of our competitors through our specialist work and by maintaining our professional work ethic.
Our workplace or uniform does not unite us.
We are one team because we share one vision.
We believe that a client’s time and money is precious and not ours to waste.
By doing our job well, we prove that we genuinely care about the health and happiness of every client. This results in cost-effective repeat clients who also refer us to friends and family.
We believe that pursuing profit is not a reason to be in business.
Profit is not a worthwhile indicator of success. We will be judged by the calibre of our work, and our bottom line will be but one indicator of the standards we uphold.
We turn good intentions into market-leading action by continually investing in our equipment, technology and ourselves.
From fully equipped service vehicles to paperless technology and staff training, we are purposefully well-placed to exceed expectations and continue to expand our team – the sky’s the limit!
We believe the little things make a big difference.
Our attention to detail is the difference between a ‘job done’ and a ‘job done well.’
We're skillful
The Plumbdog pack will spend time diagnosing your plumbing problem before we pick up the tools. And, every job is signed off with a paw on heart workmanship guarantee.
We’re problem-solving
Come to us with a plumbing issue and we’ll find an efficient, specialist solution that fixes it - you won’t be left chasing your tail looking for answers.
We’re friendly
Like man’s best friend, we’re a friendly pack. You’ll sense our commitment to customer service and complete job transparency from the very first consultation.
We’re dependable
We’re best on show with tidiness, speed and workmanship guarantees - so you’ll have full transparency and reliability on every plumbing job.